Snushus EU – FAQ (Frequently Asked Questions)

All orders are prepared for shipping on the same day (Monday – Friday, excluding holidays). Depending on the delivery country, delivery takes 2–5 business days.

We currently deliver to 18 countries: Austria, Belgium, Bulgaria, Germany, Estonia, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, and Spain. For orders from Switzerland, visit snushus.ch, for Sweden snushus.se.

Yes, as soon as your package is shipped, you will receive a shipping confirmation by email with a tracking link.

Yes, all orders are shipped in neutral packaging without product information.

No, all our prices include taxes. For orders within the EU, no additional customs fees apply.

If your order arrives incomplete, defective, or damaged, contact us at info@snushus.eu or via live chat – we will find a solution as quickly as possible.

Snushus.eu delivers exclusively to EU countries. For Switzerland: snushus.ch – for Sweden: snushus.se.

Yes, you have the right to cancel your order within 14 days of receipt without giving any reason. Send us an informal email at info@snushus.eu or use the sample cancellation form.

1. Inform us by email within 14 days of receipt (info@snushus.eu)
2. Send the goods back within another 14 days to: SNUSHUS s.r.o, Jičínská 226/17, 13000 Prague, Czech Republic
3. Return shipping costs are borne by you as the buyer.
4. We refund the purchase amount including standard shipping costs within 14 days after receipt of goods – via the same payment method.

Yes – the cancellation right does not apply to already opened snus cans, as these are sealed goods for hygiene reasons. Unopened cans can be returned without any problem.

We refund the amount no later than 14 days after we have received the returned goods or you have proven the return shipment – without additional fees, via the same payment method.

Since we ship orders on the same day, changes or cancellations are only possible as long as the order has not yet been shipped. Contact us as soon as possible via live chat or email at info@snushus.euIf the order has already been shipped, the regular 14-day cancellation right applies.

Currently, you can pay with common credit cards (VISA, Mastercard) – purchase on invoice is also possible.

Yes, purchase on invoice is possible.

Yes. All payments are processed via secure, encrypted connections (SSL). We do not store credit card data – payment processing is handled by certified payment service providers. The lock icon in your browser bar shows that your connection is secure.

If you have not received an order confirmation by email and no order is visible in your account, the payment was not successfully completed. Contact us – we will help you as quickly as possible.

No, you can also order as a guest. However, a customer account has advantages: you can view your order history, save delivery addresses, and complete future orders faster.

Click on the login page on "Forgot password" and enter your email address. You will receive a link to reset your password. If you do not receive an email, check your spam folder or contact us at info@snushus.eu.

Log in to your customer account and change your data under "Account Settings." For changes to the email address, please contact us directly.

Yes! Sign up for our newsletter and receive exclusive discount codes, information about new products, and special offers directly in your inbox.

Snushus is an online shop specialized in snus from Switzerland. We stand for fresh goods, affordable prices, and fast delivery. Via snushus.eu we supply customers in the EU with tobacco-free All White Snus products and Nicotine Pouches.

We import fresh snus weekly directly from Sweden and work with the largest manufacturers and dealers – this guarantees always fresh goods and affordable prices.

Since we import snus weekly directly from Sweden and sell exclusively through our own online shop, our products are usually fresher than those distributed through intermediaries.

Since we want to guarantee fast delivery and fresh goods, the range is expanded carefully. If you miss your favorite snus, feel free to contact us!

Yes. In our range, you will also find tobacco- and nicotine-free CBD products. The full range is available at snushus.eu.

Snus is a tobacco or tobacco substitute product for oral use. The pouch is placed under the upper lip and releases nicotine through the mucous membrane. All White Snus uses cellulose (paper) instead of tobacco, enriched with nicotine and flavors. At Snushus.eu, we exclusively offer tobacco-free All White Snus products, as classic tobacco snus is not legal in the EU.

Since most tobacco-related health damage comes from combustion, snus is scientifically proven to be about 95% less harmful than smoking. Tobacco-free All White Snus was even classified by the German Federal Institute BfR as 99% less harmful than cigarettes – the same harm profile as nicotine patches.

Traditional tobacco snus is not approved in the EU (exception: Sweden). Tobacco-free All White Snus products and Nicotine Pouches are, however, legal throughout the EU. At Snushus.eu we offer these tobacco-free products and chewing bags. For classic tobacco snus: snushus.ch or snushus.se.

Strength depends not only on nicotine content but also on pH level (the higher, the stronger), moisture, and pouch size. On snushus.eu we have introduced a uniform strength scale for every product so you can directly compare different brands.

1. Carefully slide the pouch under the upper lip (left or right)
2. Do not chew – nicotine is absorbed through the oral mucosa
3. Remove after 20–60 minutes and dispose of in the can lid or trash
4. Do not swallow
5. Beginners should start with a mild to medium strength

A slight tingling is normal. If you feel dizzy or unwell: remove the pouch immediately and drink water. This usually happens with too high nicotine content – choose a milder variety next time. If symptoms persist, please consult a professional.

The best-before date for most products is 1 year. When stored cool (5–7 °C) in closed cans, it can be extended. Snus does not spoil like food but can dry out – especially moist snus is more sensitive.

Yes, Velo Nicotine Pouches are one of the most popular products in our range – available in various flavors and strengths, from mild to extra strong. All Velo products are tobacco-free and legally available throughout the EU.

Yes, Zyn Nicotine Pouches are available at Snushus.eu. Zyn is known for its clean, tobacco-free pouches in various flavors and nicotine strengths – ideal for beginners and experienced users.

Yes, White Fox Nicotine Pouches are available at Snushus.eu. White Fox is a tobacco-free all-white brand from GN Tobacco (also known for Oden's and Siberia) – with refreshing mint flavors and strong nicotine effect in slim format, from mild to extra strong.

CBD (cannabidiol) is a non-psychoactive compound from the hemp plant. Unlike nicotine, CBD is not addictive and has no intoxicating effect. At Snushus.eu you will find tobacco- and nicotine-free CBD snus products with a CBD content of about 37–43 mg/g – a clean alternative for anyone who wants to enjoy snus without nicotine.

Yes, all CBD products in our range are legally available in the EU countries we supply. They contain no THC (0 mg/g) – so absolutely no psychoactive ingredients.

CBD snus is especially suitable for people who:

• Wanting to reduce or completely avoid nicotine
• Appreciating the ritual of snus consumption but without addiction potential
• Looking for a relaxing alternative to traditional snus

CBD products are also intended exclusively for persons aged 18 and over.

All our products are intended exclusively for adults aged 18 and over. We do not sell to minors.

• Email: info@snushus.eu
• Live chat: Directly on snushus.eu via the chat button

Of course. We are also happy to answer general questions about product recommendations or usage tips. Contact us via chat or email.